Where can I download the software or App needed for my item?

Normally you can find a download link in the user manual. You can also check out this Download List or contact us for the download information.


What’s your return and refund policy?

You may click here for our detailed refund policy.   

Please note that we only have access to and take responsibility for the items purchased directly from our official website. If your item was purchased from the seller on Amazon, you may go to contact that seller and ask for a solution. The seller on Amazon is our dealer and they will help you out.


What is your shipping policy?

You can click here for our detailed shipping policy.


Can I pay via credit card or debit card directly?

Yes. You can do that without a PayPal account. Click the “Pay with Debit or Credit Card” button on the checkout page and enter your Credit Card’s data to finish the payment.


How can I track the shipping?

Please click here to track the latest shipping information of your order.


What is the tracking number for my order?

The tracking number will be sent to the email address you filled in when you purchase. If you choose to register at the same time, you can also log in to the user center to check. You can also contact us for help.


How to contact us?

You can reach out to us by leaving us a message in this form.

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